Jet12 Privacy Policy — Your Data Is Safe with Us
At jet12, protecting your personal information is our highest priority. This policy clearly explains what data we collect, why we collect it, and how we keep it secure.
1. What Information We Collect
When you register at jet12, we collect your name, mobile number, email address, and date of birth. This information is essential for verifying and managing your account and ensuring secure platform access. Age verification details may also be collected to confirm you meet the legal age requirement in Bangladesh. Any updates you make to your profile or information you provide when contacting support are also kept on record. We only collect what is necessary — requesting unnecessary personal data goes against our policy.
Certain technical information is automatically collected from your device and browser, including your IP address, device type, operating system, browser version, and screen resolution. This data is used to maintain platform security and detect suspicious activity. If you access the platform from a mobile device, your device ID or push notification token may also be collected. This information is linked to your account and works to protect you from unauthorized access. It also helps jet12 improve the experience for users in Bangladesh on our mobile-first platform.
For BDT transactions, we collect the payment method, transaction amount, date and time, and the payment gateway reference number. Full bank or mobile banking account numbers are never stored on our servers — all payment processing is handled through fully encrypted channels. Details from bKash, Nagad, or other mobile banking services are used solely for transaction verification. We apply internationally recognized encryption standards to protect financial data, and no payment information is shared with third parties without authorization.
2. How Your Information Is Used
Jet12 uses the information it collects primarily to register your account, verify your identity, and ensure secure access to the platform. It is also used to process payments, confirm deposits and withdrawals, and maintain your transaction history. We analyze gaming activity to tailor offers and rewards that are more relevant to you. The data also helps us troubleshoot technical issues, test new features, and improve overall service quality. Additionally, it is essential for fraud prevention, detecting unauthorized access, and meeting our legal obligations.
With your consent, jet12 may send you promotional messages, new game updates, and special offers via email or push notifications. You can turn off these marketing communications at any time from your account settings. All purposes for which your data is used are clearly set out in this Privacy Policy, and we do not use your data for any purpose beyond what is stated here. If we ever introduce a new use for your data, we will inform you before doing so and will not proceed without your consent.
4. Data Storage & Security
All personal data collected at jet12 is stored on secured servers protected by SSL/TLS encryption. We maintain data security through industry-standard firewalls, access controls, and regular security testing. Only authorized personnel may access your data for specific purposes, and all such access is strictly logged. Even after an account is closed or deleted, certain data may be retained for a defined period to meet legal and regulatory requirements. Once that period expires, the data is securely deleted or anonymized.
In the event of a data breach, we will notify affected users within the legally required timeframe and take immediate steps to limit any harm. System security is regularly audited by independent third-party specialists. Payment information is protected in accordance with Payment Card Industry (PCI DSS) standards. That said, no online platform can guarantee 100% security, so we strongly advise users to set strong passwords and never share their login credentials with anyone.
5. Sharing Information with Third Parties
Jet12 does not sell or rent your personal data. Information may be shared with third parties only in specific circumstances — for instance, with trusted partners for payment processing, identity verification, or technical services. These partners are bound by strict data protection agreements and may only use your data for the designated purpose. We may be legally required to disclose information in response to a valid request from law enforcement or a court order. Data may also be shared with relevant authorities to assist in fraud prevention or criminal investigations.
In the event of a change in ownership or business merger involving jet12, user data may be transferred to the new entity; however, the incoming organization will be equally bound by this Privacy Policy. Game providers may receive limited data necessary for game functionality, but they do not have access to your full personal profile. If you have any questions about how we share data with third parties, please contact us at support@jet12.ws.
6. Your Data Rights
Every user at jet12 holds several important rights regarding their personal data. You may request a copy of the information we hold about you at any time, and we are obligated to provide it within a reasonable period. If any of your details are inaccurate or incomplete, you have the right to request a correction and we will update it promptly. Under certain circumstances, you may also request that your data be deleted — commonly known as the "right to be forgotten." However, where legal obligations or legitimate business reasons require us to retain certain data, full deletion may not always be possible. You can also request that we restrict or stop processing your data entirely under specific circumstances.
You can request an export of all your personal data in a standard portable format, making it easy to transfer your information elsewhere. You always have the right to opt out of marketing communications, and this can be done at any time through your account settings or by contacting our support team. Send any data rights requests to support@jet12.ws and we will do our best to respond within 30 business days. jet12 believes that giving you control over your own data is the foundation of a healthy digital experience.
7. Policy Updates & Contact
Jet12 may review and update this Privacy Policy from time to time. Revisions may be necessary due to legal changes, new services, or business developments. For any significant changes, we will notify you in advance by email or through the platform and will clearly state the date the updated policy takes effect. For minor updates, the "Last Updated" date at the top of the page will be revised. Continued use of the platform after a revised policy is published will be considered your acceptance of the updated terms.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team receives messages at support@jet12.ws and will respond as promptly as possible. For more general inquiries, visit FAQ Visit the page where many topics are explained in detail. jet12 is committed to protecting the data of users in Bangladesh, and we operate at all times with transparency and accountability.
Play at jet12 with Your Data Fully Protected
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